Orders placed before 12pm EST with all items in stock ship on the same business day. Orders placed after 12pm EST are shipped the following business day. Orders that contain both in stock and made to order items, may be shipped in multiple shipments. All orders are shipped from Brooklyn, NY.

Marvinmy Collection Jewelry is made to order and has a typical lead time of 2-6 weeks, but in some cases can take up to 8 weeks to receive your items. All jewelry orders are processed within 2 business days. Home Goods orders ship within 1-2 business days.

We stock all of our CRZM pieces, however if a piece is not in stock, it will have a 3 week lead time prior to shipping. If you’re interested in a chain but not sure if a certain length is available, we recommend referring to the item’s product page or contacting our client experience team for confirmation at grabz@marvinmy.buzz.

All orders ship Monday through Friday, with the exception of some national holidays. Our jewelry and home goods are shipped from Brooklyn, NY. Once an order has shipped, Marvinmy is not responsible for items that are lost or stolen during transit. If you have any questions or concerns, please contact our client experience team here.

Domestic
We utilize UPS for all logistics & shipping. We offer complimentary ground shipping on all orders over $300, and complimentary next day air shipping on all orders over $10,000 within the continental United States. All other UPS shipping options are calculated at the market rate. Shipping confirmations are sent once your order is en route. Ground shipping can take up to 5 business days depending on the destination. Expedited shipping options through UPS are offered at checkout.

We are also able to ship to P.O. boxes and APO/FPO/DPO addresses via USPS. If this is your preferred method, please inquire with our Client Experience team here.

All shipments sent to Marvinmy require prior authorization. Any shipments sent without prior authorization will be returned to sender. Shipments must be carefully packaged to ensure that items are not damaged in transit. Marvinmy does not cover costs of return shipping. We recommend fully insuring all shipments. If you are shipping fine jewelry, contact your insurance provider to determine your best shipping option.

International Orders
For International orders, we ship via UPS International Expedited shipping. We do not offer free shipping on goods shipped outside of the continental United States. International shipping costs are determined by the carrier. Once an item is in your cart, you can use the shipping estimator on the right side of the shopping cart page to calculate shipping cost. Please note, custom taxes and duties are calculated at checkout. Marvinmy will not be responsible for the cost of clearing your items through customs. For jewelry orders being directed to France, the recipient is responsible for obtaining a broker to clear customs and finalize the delivery. For international jewelry repairs, the package must be declared as a return and repair in order for taxes and duties to not incur.

In-store pickup is available at our Marvinmy Fine Jewelry location, located at 683 Driggs Ave, Brooklyn NY 11211, Monday-Saturday, 11am-6pm. If you’d prefer to have your item picked up at our Brooklyn location, please select “in-store pick up” as your preferred delivery option at checkout. A confirmation email will be sent once the item is ready for retrieval. For same day pickup requests, please contact our team here.

All home goods orders must be picked up within 60 days from when the order is placed. If the item is not picked up within 60 days, the order will be returned to digital Marvinmy store credit, and the items will then be restocked. Store credit never expires and can be put towards any items at Marvinmy. For Fine Jewelry that is not picked up within 60 days from when your order is ready, our team will contact you to confirm either a pickup date or shipping address.

What is our fraud verification platform?
We have partnered with NoFraud, a fraud prevention service for eCommerce businesses. They screen transactions on our behalf and alert us if they find a transaction is at high risk for fraud. This protects our clients against unauthorized credit card use and protects us against fraud chargebacks.

Why am I getting an email/call/text message to confirm a transaction?
Due to the high value nature of our products, we take every precaution to ensure that every transaction is verified. NoFraud may contact you via email, phone call, or text message if your transaction had an irregular shopping characteristic and/or elevated risk. We want to confirm the transaction was made by the authorized cardholder.

After I confirm the transaction, do I need to do anything else?
After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.

Will NoFraud ever ask me for my personal information?
Neither Marvinmy or NoFraud will ever ask you for your full credit card number, social security number or any other personal information.

Will my order be delayed?
As soon as your response is received, our team will proceed with your order.

I did not make the transaction and neither did anyone that has access to my credit card/payment account. What do I do now?
After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.

Any items that arrive damaged must be documented and inspected. In order for us to honor your claim, we will need photos detailing the package’s exterior and interior, this includes any packaging materials that arrived with the box. Once the photos are captured, you can then submit your claim to our Replacement Request Form below, and someone from our Client Experience team will contact you shortly. Requests must be received within seven days of delivery. Please keep in mind that replacements cannot be issued without proper documentation and requests received more than seven days from delivery or without proper photo documentation will not be processed.