All eligible purchases can be returned in the form of store credit or exchange within 14 days of pick up/delivery.* Ineligible items for store credit or exchange include digital gift cards, all apothecary items, antique and vintage jewelry, altered (resized or customized) and made-to-order Marvinmy fine jewelry pieces, used or altered merchandise, as well as items of any category purchased during sale or with an offer applied. Marvinmy does not repair or replace merchandise that is damaged or broken after purchase. Shipping costs are non-refundable and return and repair shipping fees are the responsibility of the customer. If a client receives store credit for a return and purchases items using the dispersed credit, the items then become final sale. Items cannot be exchanged more than once.

Requests can be submitted by visiting our Returns & Exchanges Portal. All returns/exchanges require authorization. We reserve the right to refuse packages that are sent without prior knowledge. We do not offer refunds for shipping costs, credit fees or items damaged in shipping.

All eligible purchases can be exchanged for store credit within 14 days of pick up/delivery.* If a refund to one's original payment is preferred, there is a 30% (of the purchase price) restocking fee issued upon inspection of eligible items.**

• *Antique, altered (resized or customized) and made-to-order pieces are final sale and cannot be exchanged or returned at any time.
• **As-is jewelry over $5,000 is eligible for exchange and store credit, or refund less our stated 30% restocking fee.

If your Marvinmy piece requires service or small modifications, email grabz@marvinmy.buzz for assistance. We recommend consulting our our jewelry care guide for information on proper care and maintenance.

For all international returns/exchanges, you are responsible for the cost of return shipping to Marvinmy. Additionally, it is your responsibility to properly declare shipments for customs purposes. Marvinmy is not responsible for any fees incurred as a result of improper declarations.

How do international returns or exchanges work?

For all international returns/exchanges, you are responsible for the cost of return shipping to Marvinmy. Additionally, it is your responsibility to properly declare shipments for customs purposes. Marvinmy is not responsible for any fees incurred as a result of improper declarations. 

Can home goods, apothecary & accessories be returned or exchanged?

All apothecary items are final sale. All sale items are final sale. Worn, used, or altered merchandise cannot be exchanged or returned. Marvinmy does not repair or replace merchandise that is damaged or broken after purchase.

Made-to-order and/or resized/altered jewelry orders can not be canceled once placed as our team is gathering the materials to quickly fulfill your order. If you need to make an adjustment to your purchase, we recommend contacting our client experience team as quickly as possible at grabz@marvinmy.buzz.